Payment / Dispatch
Shipping
BigCupDessous always delivers in the insured package by DHL.
Delivery times
We deliver within 3 days after order confirmation or payment receipt. If we are unable to meet the delivery delays due to high demand, we will notify you of course.
Shippingcosts within Germany
At BigCupDessous you pay a shipping fee of € 4.95 per order
Shipping costs outside Germany
We charge EURO 7,90 for shipping to Austria, Italy, Belgium, Luxembourg, Denmark and the Netherlands. The shipping costs to Switzerland, to France and Liechtenstein are EURO 11,90. Please note that deliveries outside Germany can only be delivered on prepayment.
For deliveries to countries outside the EU (Switzerland, Liechtenstein, etc.), additional costs may arise in the form of customs duties or import taxes, which must be borne by yourself.
On request neutral shipping
You have the possibility to get your goods delivery from BigCupDessous in neutral packaging and neutral sender. To do this, you should activate the relevant note in the order form.
Partial deliveries
A partial delivery is reserved to us within the reasonable framework. In this case, we will charge you the above. Shipping costs only once.
Returns processing
In principle, you have to bear the costs of returning your returns.
BigCupDessous offers the possibility of the return by means of a free return label via our DHL BigCupDessous return portal. Click on the link below. A window of our return portal opens. Here, you enter your name and address into the address mask. Then click on "Send Email".
Immediately after your return request you will receive an e-mail with a ready-addressed, printable return label. Print the label, stick it to your return package and take it to one of 14000 DHL or posts.
They bear the immediate cost of returning the goods
In principle, the following applies: Please do not hesitate to order our customer service, but order it responsibly to avoid unnecessary returns. Measure your body measurements and use our size calculator or our size tables before you send your order. In case of doubt, our service team will be happy to help you by e-mail or by telephone at +49 (0)8031 90 86 500.
Customer exclusion
BigCupDessous reserves the right to exclude orders from customers who have repeatedly received orders, thereby avoiding a serious interest in purchasing, from further deliveries.
Large orders for small orders (10 order items - 1 item buy) are extremely undesirable (high capital and cost). We also reserve another delivery.
Retention of title
The ordered goods remain in our account at the time of the complete payment
Volksbank Raiffeisenbank Rosenheim-Chiemsee eG. (BLZ 711 60000) Kontonummer 209 481
IBAN: DE86711600000000209481. *** " BIC: GENODEF1VRR
Property of BigCupDessous.
Right of cancellation
You have the right to agree to this contract within fourteen days without giving reasons
withdraw. The period of revocation shall be fourteen days from the date on which you or one of
You named third, who is not the carrier who has taken possession of the goods
Respectively. To exercise your right of withdrawal, you must contact us (BigCupDessous, Kufsteiner Straße 11,
83022 Rosenheim, email address: info@bigcup.de) by means of a clear explanation (e.g.
Mail, facsimile or e-mail sent by mail) about your decision to revoke this contract,
inform. You can use the enclosed sample revocation form, the
But not mandatory. You can use the sample revocation form or another
Clear explanation also on our website (www.bigcup.de) electronically
Complete and submit. If you make use of this possibility, we will
To you immediately (eg by e-mail) a confirmation of the receipt of such
Revocation.
In order to maintain the revocation period, it is sufficient for you to submit the notice on the exercise of the
Right of revocation before expiry of the revocation period.
Consequences of revocation
If you revoke this contract, we will give you all the payments we receive from you
Including delivery costs (with the exception of the additional costs incurred
Will result from the fact that you have a different type of delivery than the one offered by us,
Favorable standard delivery), immediately and at the latest within fourteen
Days from the date on which the notification of your revocation
Has been received by us. For this repayment we use the same
Payment you used in the original transaction,
Unless otherwise expressly agreed with you; In no case will you
Of these repayment fees.
We can refuse the refund until we have the goods back
Or until you have provided proof that you have returned the goods,
After which is the earlier time.
You have the goods immediately and in any case no later than fourteen days
The day on which you inform us of the revocation of this contract, to us
To return or to deliver. The deadline is respected if you have the goods before expiration
The deadline of fourteen days.
They bear the immediate cost of returning the goods.
They shall only be liable for any loss in value of the goods if the latter
Loss of value to one for the examination of the nature, characteristics and function
Of the goods is not necessary to deal with them.
Exclusion of the right of revocation
The right of revocation does not exist with contracts
For the supply of goods not prefabricated and for the manufacture of which
Individual selection or determination by the consumer or
Which are clearly tailored to the personal needs of the consumer,
- for the delivery of goods that can spoil quickly or their expiry date
Would soon be exceeded,
The supply of sealed goods which, for reasons of health or safety, are:
Of the hygiene are not suitable for return if their sealing is carried out according to the
Delivery was removed,
For the supply of goods, if they are delivered after delivery on the basis of their goods
Were inseparably mixed with other goods,
- for the supply of alcoholic beverages, the price of which is agreed upon
Which may be delivered at the earliest 30 days after conclusion of the contract
And their current value depends on fluctuations on the market to which the
Entrepreneur has no influence,
- for the delivery of sound or video recordings or computer software in one
Sealed package when the seal has been removed after delivery
You have the right to agree to this contract within fourteen days without giving reasons
withdraw. The period of revocation shall be fourteen days from the date on which you or one of
You named third, who is not the carrier who has taken possession of the goods
Respectively. To exercise your right of withdrawal, you must contact us (BigCupDessous, Kaiserstraße 6,
83022 Rosenheim, email address: info@bigcup.de) by means of a clear explanation (e.g.
Mail, facsimile or e-mail sent by mail) about your decision to revoke this contract,
inform. You can use the enclosed sample revocation form, the
But not mandatory. You can use the sample revocation form or another
Clear explanation also on our website (www.bigcup.de) electronically
Complete and submit. If you make use of this possibility, we will
To you immediately (eg by e-mail) a confirmation of the receipt of such
Revocation.
In order to maintain the revocation period, it is sufficient for you to submit the notice on the exercise of the
Right of revocation before expiry of the revocation period.
Consequences of revocation
If you revoke this contract, we will give you all the payments we receive from you
Including delivery costs (with the exception of the additional costs incurred
Will result from the fact that you have a different type of delivery than the one offered by us,
Favorable standard delivery), immediately and at the latest within fourteen
Days from the date on which the notification of your revocation
Has been received by us. For this repayment we use the same
Payment you used in the original transaction,
Unless otherwise expressly agreed with you; In no case will you
Of these repayment fees.
We can refuse the refund until we have the goods back
Or until you have provided proof that you have returned the goods,
After which is the earlier time.
You have the goods immediately and in any case no later than fourteen days
The day on which you inform us of the revocation of this contract, to us
To return or to deliver. The deadline is respected if you have the goods before expiration
The deadline of fourteen days.
They bear the immediate cost of returning the goods.
They shall only be liable for any loss in value of the goods if the latter
Loss of value to one for the examination of the nature, characteristics and function
Of the goods is not necessary to deal with them.
Exclusion of the right of revocation
The right of revocation does not exist with contracts
For the supply of goods not prefabricated and for the manufacture of which
Individual selection or determination by the consumer or
Which are clearly tailored to the personal needs of the consumer,
- for the delivery of goods that can spoil quickly or their expiry date
Would soon be exceeded,
The supply of sealed goods which, for reasons of health or safety, are:
Of the hygiene are not suitable for return if their sealing is carried out according to the
Delivery was removed,
For the supply of goods, if they are delivered after delivery on the basis of their goods
Were inseparably mixed with other goods,
- for the supply of alcoholic beverages, the price of which is agreed upon
Which may be delivered at the earliest 30 days after conclusion of the contract
And their current value depends on fluctuations on the market to which the
Entrepreneur has no influence,
- for the delivery of sound or video recordings or computer software in one
Sealed package when the seal has been removed after delivery
You have the right to agree to this contract within fourteen days without giving reasons
withdraw. The period of revocation shall be fourteen days from the date on which you or one of
You named third, who is not the carrier who has taken possession of the goods
Respectively. To exercise your right of withdrawal, you must contact us (BigCupDessous, Kaiserstraße 6,
83022 Rosenheim, email address: info@bigcup.de) by means of a clear explanation (e.g.
Mail, facsimile or e-mail sent by mail) about your decision to revoke this contract,
inform. You can use the enclosed sample revocation form, the
But not mandatory. You can use the sample revocation form or another
Clear explanation also on our website (www.bigcup.de) electronically
Complete and submit. If you make use of this possibility, we will
To you immediately (eg by e-mail) a confirmation of the receipt of such
Revocation.
In order to maintain the revocation period, it is sufficient for you to submit the notice on the exercise of the
Right of revocation before expiry of the revocation period.
Consequences of revocation
If you revoke this contract, we will give you all the payments we receive from you
Including delivery costs (with the exception of the additional costs incurred
Will result from the fact that you have a different type of delivery than the one offered by us,
Favorable standard delivery), immediately and at the latest within fourteen
Days from the date on which the notification of your revocation
Has been received by us. For this repayment we use the same
Payment you used in the original transaction,
Unless otherwise expressly agreed with you; In no case will you
Of these repayment fees.
We can refuse the refund until we have the goods back
Or until you have provided proof that you have returned the goods,
After which is the earlier time.
You have the goods immediately and in any case no later than fourteen days
The day on which you inform us of the revocation of this contract, to us
To return or to deliver. The deadline is respected if you have the goods before expiration
The deadline of fourteen days.
They bear the immediate cost of returning the goods.
They shall only be liable for any loss in value of the goods if the latter
Loss of value to one for the examination of the nature, characteristics and function
Of the goods is not necessary to deal with them.
Exclusion of the right of revocation
The right of revocation does not exist with contracts
For the supply of goods not prefabricated and for the manufacture of which
Individual selection or determination by the consumer or
Which are clearly tailored to the personal needs of the consumer,
- for the delivery of goods that can spoil quickly or their expiry date
Would soon be exceeded,
The supply of sealed goods which, for reasons of health or safety, are:
Of the hygiene are not suitable for return if their sealing is carried out according to the
Delivery was removed,
For the supply of goods, if they are delivered after delivery on the basis of their goods
Were inseparably mixed with other goods,
- for the supply of alcoholic beverages, the price of which is agreed upon
Which may be delivered at the earliest 30 days after conclusion of the contract
And their current value depends on fluctuations on the market to which the
Entrepreneur has no influence,
- for the delivery of sound or video recordings or computer software in one
Sealed package when the seal has been removed after delivery
You have the right to agree to this contract within fourteen days without giving reasons
withdraw. The period of revocation shall be fourteen days from the date on which you or one of
You named third, who is not the carrier who has taken possession of the goods
Respectively. To exercise your right of withdrawal, you must contact us (BigCupDessous, Kaiserstraße 6,
83022 Rosenheim, email address: info@bigcup.de) by means of a clear explanation (e.g.
Mail, facsimile or e-mail sent by mail) about your decision to revoke this contract,
inform. You can use the enclosed sample revocation form, the
But not mandatory. You can use the sample revocation form or another
Clear explanation also on our website (www.bigcup.de) electronically
Complete and submit. If you make use of this possibility, we will
To you immediately (eg by e-mail) a confirmation of the receipt of such
Revocation.
In order to maintain the revocation period, it is sufficient for you to submit the notice on the exercise of the
Right of revocation before expiry of the revocation period.